Frequently Asked Questions

The staff, guides and drivers of Gray Line New Orleans welcome you to “...the City that Care Forgot”!

Please submit any special accommodation requests at least 48 hours in advance of your date of service so that we may supply a vehicle equipped for wheelchair accessibility.

Admissions and other fees are included in the tour/cruise pricing but food, beverage and gratuities are not unless otherwise noted.

Should you need any assistance when in New Orleans, please visit us at our ticket office at 400 Toulouse Street or Call us from 7am – 9pm daily at (504) 569-1401 or (800) 233-2628.  When current restrictions are lifted we will reopen our Welcome Center and our convenient neighborhood kiosks.

Refunds are issued only for cancellations made 24 hours prior to the scheduled tour departure time. Group cancellations are handled through the Group Sales Department at 504-569-1401.

Children under 6 not occupying a seat travel free of charge. Children's fares apply to ages 6 through 12 years of age unless otherwise specified.

Casual attire is appropriate for all tours. Walking tours may be on uneven sidewalks and streets, so please wear comfortable shoes.  During warmer months we recommend lightly colored clothing (no tank tops on men for evening cruise and tours).  Caps/hats, umbrellas and sunscreen are also suggested. We reserve the right to deny access to anyone we determine to be dressed inappropriately.

Gratuities are not included in the tour price and are appreciated by our guides when we meet or exceed your expectations.

Our tour guides are local and thoroughly trained, licensed and ready to provide you an unforgettable experience!

Pick-ups at CBD/downtown hotels for groups of 10 or more guests on most vehicle tours may be provided with 24 hours advance notice.  Group rates are available for groups of 10 or more.

Tours are not conducted on Mardi Gras Day.  Steamboat Natchez cruises are not conducted on Mardi Gras, Thanksgiving and Christmas.

A valid passport is the only form of identification acceptable for international visitors to purchase alcoholic beverages in Louisiana.  State law prohibits sellers of alcohol from accepting any other form of identification. 

Although we make any revisions to our itineraries as far in advance as possible, Gray Line of New Orleans, Inc. reserves the right to cancel or change any tours, schedules and prices, and to substitute stops and attractions on any tour without notice, and to use substitute equipment or vessels as necessary. We also reserve the right to require a minimum of ten passengers to operate any tour.

There are public parking lots on Decatur Street that charge hourly rates.  Some require prepayment through an automated kiosk on site.  The parking lot closest to our Tour Departure Point is Jax Lot # P401, 500 Decatur St.

Only a Service Animal as defined in the Americans with Disabilities Act (ADA) is allowed to accompany any guests on our tours.  Advance notice is requested.

Flash photography and/or video is not allowed at some venues we visit.  Your tour guide will be sure to inform you.

Book us online anytime from the "BOOK YOUR TOUR NOW" button on each tour description page or call us from 7am – 9pm daily at (504) 569-1401 or toll-free at (800) 233-2628. Advance prepaid reservations are required for all tours.

Our Lighthouse Ticket Office departure location is open daily.

Responsibility Clause
Gray Line acts as agent for the attractions included in these tours and shall not be held liable or responsible for any inconvenience, loss, injury, or damage which may result from the acts or omissions of any company or person operating such attractions. Not responsible for any articles left on coaches.     

Out of respect for other guests listening to the tour narration, we do not allow vocal translation during our tours.

Venues such as museums, plantations or clubs may vary based on availability. Another equal venue is always selected.

Tours will operate rain or shine.