Frequently Asked Questions

The staff, guides and drivers of Gray Line New Orleans welcome you to “...the City that Care Forgot”!

Admissions
Admissions and other fees are included in the tour/cruise pricing but food, beverage and gratuities are not unless otherwise noted.

Assistance
Should you need any assistance when in New Orleans, please visit us at the Hilton, Marriott, or Sheraton Hotel concierge desks or the Jackson Brewery Shopping Mall information desk.  Call us from 7am – 9pm daily at (504) 569-1401 or (800) 233-2628

Cancellations
Refunds are issued only for cancellations made at least 4 hours prior to the scheduled tour departure time. Group cancellations must be made at least 8 hours prior to the scheduled departure time.

Children
Children under 6 not occupying a seat travel free of charge. Children's fares apply to ages 6 through 12 years of age unless otherwise specified.

Clothing
Walking tours may be on uneven sidewalks and streets, so please wear comfortable shoes.  During warmer months we recommend lightly colored clothing (no tank tops on men for evening cruise and tours).  Caps/hats, umbrellas and sunscreen are also suggested

Gratuities
Gratuities are not included in the tour price and are appreciated by our guides when we meet or exceed your expectations.  Our tour guides are thoroughly trained, licensed and ready to serve you.

Groups
Pick-ups at CBD/downtown hotels for groups of 10 or more guests on most vehicle tours may be provided with 24 hours advance notice.  Group rates are available for groups of 10 or more.

Handicapped
Tour vehicles are equipped for wheelchair storage. Please submit any special requests at least 48 hours in advance of your reservations.

Holidays
Tours will not be conducted on Mardi Gras Day and Thanksgiving Day.

Itineraries
While no revisions of the itinerary are anticipated, Gray Line of New Orleans, Inc. reserves the right to cancel or change any tours, schedules and prices, and to substitute stops and attractions on any tour without notice, and to use substitute equipment or vessels as necessary. We also reserve the right to require a minimum of ten passengers to operate any tour

Photography/Video
Flash photography and/or video is not allowed at some venues

Reservations
Reservations are required for all tours. Call us from 7am – 9pm daily at (504) 569-1401 or (800) 233-2628 or book us online at this site.

Responsibility Clause
Gray Line acts as agent for the attractions included in these tours and shall not be held liable or responsible for any inconvenience, loss, injury, or damage which may result from the acts or omissions of any company or person operating such attractions. Not responsible for any articles left on coaches.

Translations
Out of respect for other guests listening to the tour narration, we do not allow vocal translation during our tours.

Venues
Venues such as museums, plantations or clubs may vary based on availability. Another equal venue is always selected.

Weather
Tours will operate rain or shine.